Refund policy

Return & Refund Policy

Last Updated: June 18, 2026

Thank you for shopping with KITLAND. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase or order confirmation must be provided.

Certain items may not be eligible for return due to hygiene, safety, or customization reasons.

Return Process

To initiate a return, please contact us using the details below:

KITLAND
26 Park Terrace
Gibbshill
DG7 5YQ
United Kingdom

Phone: +44 070 8093 1282
Email: KITLAND@CONTACT.US

Please include your order number and reason for the return in your message. We will provide instructions on how to return your item.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We may request photographs of the item to assist with resolving the issue quickly.

Exchanges

We replace items only if they are defective, damaged, or incorrectly shipped. Please contact us to arrange an exchange.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable software or digital products
Personalized or custom-made items
Items marked as final sale

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us: